Guest Services

advpark

  • Part Time
  • Anywhere

Adventure Park

Our Mission: We will provide the highest quality of fun, food, attractions and service to all our guests and that is determined by having quality people in place like yourself and fellow team members. We believe that the small details will have a BIG impact!

Summary/Objective:

Guest Service personnel are responsible for maintaining effective customer service for all internal and external services at Adventure Park guests by utilizing excellent, in-depth knowledge of all aspects of park attractions, events and promotions, as well as facilitating team member communication between departments.

Essential Functions:

  • Follow protocols to ensure the highest quality experience for Guests.
  • Helps Guests enjoy their visit to the park by educating them on best available pricing and attractions for their group
  • Partners with the management team to align Guest service department policies and systems with the overall goals of Adventure Park.
  • Oversee Guest issues and ensure effective and long-term problem resolution.
  • Develop and implement procedures pertinent to the effective and efficient operation of the Guest Service department.
  • Monitors programs and procedures to ensure Guest satisfaction.
  • Maintains in-depth working knowledge of Adventure Park policies and procedures.
  • Communicate and set performance standards to meet the service goals of Adventure Park.
  • Provides feedback to management regarding service failures or Guest concerns.
  • Provides feedback to other departments to ensure all Guests have accurate and timely information.
  • Works continually towards self-development to stay current on Guest Service procedures and practices.
  • Responds to Guest inquiries and problem solving in a quick and professional fashion.
  • Acts as a resource in resolving Guest issues brought to the department by utilizing excellent Adventure Park knowledge and strong communication skills.
  • Performs other duties as assigned.
  • Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
  • Other tasks as assigned by management

Skills:

  • Good communication skills
  • Guest service driven
  • Teamwork
  • Decision making
  • Discretion
  • Flexibility
  • Leadership
  • Problem solving and analysis
  • Technical proficiency

Work Environment:

This position requires daily communication with guest service staff and occasionally outside the building to resolve issues.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and other equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform job requirements.

Physical Demands:

Must be comfortable working indoors and outdoors. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle, reach with hands and arms climb or balance stoop, kneel, crouch, and talk or listen. The employee must regularly lift and/or move up to 30 pounds.

Other Duties:

Duties, responsibilities, and activities may change at any time with or without notice.

 

Tools & Technology:

  • Cash Registers
  • iPads
  • Point of sale terminals